1. Order Processing Time
All orders are processed within 2–4 business days (Monday–Friday, excluding holidays).
During high-volume periods or product launches, processing times may be extended.
You will receive an email confirmation once your order has been shipped.
 
2. Shipping Locations
We currently ship to:

• Canada

• United States

• Selected international locations (if applicable — I can remove this section if you prefer Canada-only)

If your country is not available at checkout, we do not currently ship there.
 
3. Shipping Methods & Delivery Times
We use trusted carriers such as:

• Canada Post

• UPS

• FedEx

• DHL (for international orders)

Estimated delivery times:

• Canada: 3–9 business days

• USA: 5–12 business days

• International: 7–21 business days

These are estimates only.
Actual delivery times may vary due to customs, weather, or carrier delays.
 
4. Shipping Costs
Shipping costs are calculated at checkout based on:

• Destination

• Package weight

• Carrier rates

Customers are responsible for all shipping fees unless a free shipping promotion applies.
 
5. Customs, Duties & Taxes (International Orders)
For orders outside Canada:

• Customs fees, import taxes, duties, or any additional border charges are the responsibility of the customer

• Javedan Parfums cannot predict or control these fees

• If a package is refused due to customs charges, it will not be refunded
   

6. Order Tracking
Once your order ships, you will receive a tracking number by email.
Tracking updates may take:

• 24–48 hours to appear

• Longer for international shipments
   

7. Lost, Stolen, or Missing Packages
Once a package is shipped and marked as delivered by the carrier, Javedan Parfums is no longer responsible for the package.
We are not liable for:

• Stolen packages

• Packages delivered to the wrong address provided by the customer

• Carrier delays or errors

If your package is lost or missing, please contact the carrier directly.
We can assist by providing documentation if needed.
 
8. Shipping Damage
If your order arrives damaged due to carrier handling, please file a claim directly with the shipping carrier.
Javedan Parfums is not liable for:

• Damage caused during transit

• Broken bottles due to shipping impact

• Packaging crushed or dented in transit

We ensure all orders are packaged securely and inspected before shipping.
 
9. Wrong Item or Manufacturing Defect
If you believe you received:

• The wrong product

• A product with a manufacturing defect

Please contact us at support@javedanparfums.com within 7 days of delivery.
Provide:

• Order number

• Clear photos or video of the issue

• A description of the problem

We will review and determine if a replacement or refund is eligible.
 
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Javedan Parfums is not responsible for:

• Packages sent to the wrong address

• Returns due to incorrect address

• Additional shipping fees to reship an order

If an address error is noticed, contact us immediately.
If the order has already shipped, we cannot make changes.
 
11. Order Cancellations
Orders cannot be canceled once they are processed or shipped.
If you need help, contact us quickly and we will try our best to assist.
 
12. Contact Us
For questions related to shipping, contact:
Javedan Parfums
British Columbia, Canada
Email: support@javedanparfums.com