1. Overview
At Javedan Parfums, each fragrance is handled with care and inspected before shipping.
Due to the nature of perfume products, all sales are final unless the item is damaged due to a manufacturing defect or you received the wrong product.
We do not offer returns or exchanges for opened items, used items, or damage caused during shipping or handling after delivery.
 
2. No Returns on Opened or Used Products
For safety and hygiene reasons, we cannot accept returns on:

• Opened packaging (seal or wrapping removed)

• Used products

• Bottles showing signs of wear, tampering, or leakage after opening

• Damaged items caused by customer handling

If the original packaging is opened, the product is considered final sale.
 
3. Wrong Item or Manufacturing Defect
We will offer a replacement or refund only if:

• You received the wrong item

• The product has a verifiable manufacturing defect

• The product arrived in defective condition (not caused by shipping impact)

Examples of accepted defects:

• Faulty sprayer mechanism

• Missing cap

• Incorrect bottle or label

• Leakage caused by defective sealing (not impact damage)

To request help, you must contact us within 7 days of delivery at:
support@javedanparfums.com
Please include:

• Order number

• Photos or video clearly showing the defect

• A description of the issue

We reserve the right to approve or deny defect claims at our discretion.
 
4. Shipping Damage
We package each order securely, but once shipped, your package is handled by third-party carriers.
Javedan Parfums is not liable for:

• Damage caused by shipping carriers

• Lost or stolen packages

• Broken bottles due to impact during transit

• Delays caused by carriers or customs

If your item was damaged during shipping, you must file a claim directly with the carrier (e.g., Canada Post, DHL, FedEx).
We will gladly provide documentation to support your claim if needed.
 
5. Returns Without Authorization
We do not accept unauthorized returns.
Any package sent back to us without approval will be refused and returned to the sender.
6. Non-Returnable Items
All products sold on javedanparfums.com are non-refundable unless approved under Section 3.
This includes:

• Perfumes

• Gift sets

• Samples

• Limited edition items

• Sale items
   

7. Refund Processing
If a refund is approved:

• It will be issued to the original payment method

• Processing time may take 5–10 business days depending on your bank

• Shipping costs are non-refundable
   

8. Order Cancellations
Orders cannot be canceled once they have entered processing or shipped.
If you need assistance, contact us immediately and we will do our best to help.
 
9. Contact Us
For questions or assistance regarding returns or refunds, contact:
Javedan Parfums
British Columbia, Canada
Email: support@javedanparfums.com